Refund policy

 

Refund & Return Policy

Thank you for shopping with Coastline! Because our products are custom-made and printed on demand specifically for you when you place an order, we operate under a No-Return Policy for general changes of mind or size mistakes.

Please read our guidelines below:

🚫 No Returns or Exchanges (On Demand Production)

  • Since every item is custom-made to order, we do not accept returns, refunds, or exchanges if you change your mind, order the wrong size, or enter an incorrect shipping address.

  • Please make sure to review your order details, size, and shipping address carefully before completing your purchase.

🛠️ Damaged, Defective, or Wrong Items (Our Guarantee)

If there is an issue with your order, we will make it right! Please inspect your package as soon as it arrives and contact us within 14 days of delivery if:

  • The item is defective or damaged.

  • The print quality is incorrect or blurry.

  • You received the wrong item or size.

How to claim a replacement or refund:

  1. Send an email to info@coastlineamerica.com with your order number.

  2. Attach a clear photo of the damaged/incorrect product showing the issue.

  3. Once we verify the issue, we will send you a free replacement or issue a full refund directly to your original payment method. You do not need to ship the damaged item back to us.

💳 Refunds Processing

  • If a refund is approved due to damage or defect, it will be automatically processed back to your original payment method within 10 business days.

  • Please keep in mind that your bank or credit card issuer may take additional time to post the refund to your account.

  • If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@coastlineamerica.com.